User cancels order over Muslim delivery boy; Zomato responds with “food doesn’t have a religion”

On July 31 morning a twitter user named @NaMo_SARKAR, posted on Twitter saying he cancelled an order he had placed on Zomato because the food delivery service had “allocated a non-hindu rider” to deliver the food to his residence.

A series of tweets explaining his grievances followed with screenshots of the chat between the user and Zomato as to the reasons for his cancellation. This ultimately ended with him being told by Zomato: They can’t change the rider and no refund was possible on cancellation.

Following this he was severely trolled by the twitterati.

Zomato took a firm stand and refused to entertain the customer’s bigoted complaint and retweeted the post saying, “Food doesn’t have a religion. It is a religion.”

Zomato’s founder and CEO Deepinder Goyal also tweeted his response to the incident saying that they are proud of the diversity of Indian culture and won’t care if they lose any customer that comes in the way of their values:

“we are proud of the Idea of India – and the diversity of our customers and partners. We aren’t sorry to lose any business that comes in the way of our values.”

"Respect. I love your app. Thank you for giving me a reason to admire the company behind it," former Jammu and Kashmir chief minister Omar Abdullah tweeted.

Former Election Commissioner S Y Quraishi tweeted: "Salute Deepinder Goyal! You are the real face of India! Proud of you." Goyal had in an internal message to his team at Zomato applauded the customer team for "upholding our values and not discriminate on basis of caste or religion for sake of growth (or customer satisfaction)".

Zomato’s tweet has received almost 20k likes and 10k retweets in support of the app-based service.